How Social Media Marketing Benefits Small Businesses

The number of social network users in America is expected to grow to around 318 million by 2025. For a lot of companies, that’s a growing market that needs to be taken advantage of. 

Small businesses can also benefit from social media marketing. Here are five different ways your small business can use social media to your advantage.

1. Get more exposure

Social media is one of the most effective tools for getting your brand in front of as many eyes as possible. When you post on social media, you're reaching a wider audience than just those who follow your business page, and those people can help spread awareness to others.

For example, a business can start a hashtag (#) campaign to draw attention to an event or product. Use it at the end of your social media posts, and people who see this tag will be able to find all other social media posts containing this hashtag, thus increasing the number of people that can be reached by said post.

  • Expert tip: Post regularly and share valuable content with your audience. This will encourage them to share your posts and reach even more people. 

2. Attract new customers

Just like in-person interactions, social media interactions leave a lasting impression. If someone finds your page useful or sees that you're actively involved in the community, they'll be eager to give your business a call when they're ready for what you offer.

  • Expert tip: Show off your best work by sharing positive testimonials and reviews. These can help increase your positive reputation and attract even more customers. 
social media apps on mobile phone

3. Boost web traffic

If you've ever shared a link on social media, you know how quickly it can spread through your network. If your content is engaging, people will share it with their friends and family, which means more eyes on the page and more web traffic back to your site.

The farther your content reaches, the more likely you will attract more traffic to your social media pages and website. 

  • Expert tip: Post a link to your blog or a website often and make sure that the content it contains is engaging. An uninteresting blog post will not generate a lot of interest and may not be shared as often as you want.  

4. Stay in touch with customers

One of the best things about social media is that you can easily stay in touch with your customers. You can send out information through direct messages, group chat, and even run contests for people to interact with your page.

Social media is also a great way to be transparent with your customers. By keeping them in the loop regarding new events, announcements, and even issues, you can make them feel like they are an integral part of your company. This can earn you loyal customers. 

  • Expert tip: Post interesting content to keep your fans engaged and try your best to interact with your customers so you can win their trust or support. 

5. Build a brand

It's easier than ever to build a brand with social media. You can use it as an outreach tool to help you connect with influencers in the community, share photos from events, and post testimonials from satisfied customers.

Additionally, social media can help you build a personal brand as well. With platforms like Instagram and Facebook, you can share photos and videos showing your personality and style.

  • Expert tip: You can also grow with social media. Take advantage of the 'suggest follower' feature on Twitter or follow people who interest you to expand your network.

Bottom Line

Small businesses can benefit greatly from social media marketing. By using platforms like Facebook, Instagram, and Twitter, businesses can reach new customers, generate leads and boost web traffic. Additionally, social media can be used to stay in touch with customers, build a brand and grow your business with the platform.

Integrated Communication Services is a digital marketing company that can help your business utilize social media. If you’re interested in improving your social media marketing, contact us today. Our team would be happy to discuss how our services can help your company. 

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